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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2017 12:32 PM

HP Recommended
Product: Hp note Work 15-ba043na
Operating System: Microsoft Windows 10 (64-bit)
I bought a laptop 31 days ago and have only been using it to do my course work and only downloaded office and steam. I started it up yesterday morning and the screen says starting automatic repair.. then it goes to a bcod that says it's a hardware error. I tried to diagnosis it but everything checked out fine. I tried to press f11 to recover the laptop but it says please wait and goes to a black screen and then goes back to hp loading. This is on a constant loop and it never boots past the hp loading screen
2 REPLIES 2

‎05-15-2017 12:39 PM

HP Recommended
The error code after auto repair starts is: ntfs.sys
Page fault in nonpage area
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‎05-15-2017 10:48 PM

HP Recommended

Hello @Joeprince123456

 

Thank you for posting in the HP Support forum.

 

If the system diagnostics F2 passed (Fast or quick test, or Component test for HDD), you should use the F11 Recovery options.

However, if they cannot start, the recovery partition may be missing or corrupt.

 

Since this is a new PC your best bet would be to contact HP Support and use the free warranty service. You may need to ship the PC to HP. Use the chat options >> https://support.hp.com/us-en/contact-hp

 

Let me know how it goes, keep me updated and post back if you face difficulties.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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