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joshortega05 Student
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HP Recommended

Won't load windows 10. Can't even load system recovery.

HP-15-f272wm
Microsoft Windows 10 (32-bit)
Keeps on loading the HP sign. Then turns off the laptop, then turns back on to the hp sign. Non-Stop.. I can load up the startup menu but when I press f11 for system recovery. The hp sign appears then turns off. Then repeats.
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Provost Provost
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HP Recommended

Won't load windows 10. Can't even load system recovery.

joshortega05

 

Hello;

Allow me to welcome you to the HP forums!

Since your PC came with Win10 preinstalled, I'm assuming it is still under the original one-year HP warranty.

 

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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