Note on archived topics.
06-13-2016 04:51 PM
I brought my HP laptop from PC World in Feb, I'm still paying for it through finance. The only stock they had was their display model so I brought that one.
The laptop won't turn on anymore. When I plug the power in it flashes white next to the charging hole and that's it. I've tried removing the battery for 60 seconds and re-trying but it doesn't work.
Please can somebody help.
06-13-2016 05:05 PM
It does still have full HP warranty so if worse comes to worse. You have tried the hard reset which is the easiest thing to try. The only other thing that might be easy to do is check the AC adapter to see if it is putting out power. Take it to any electronics store and they can test it with a voltage meter. If the AC adapter is good I am afraid you have had a catastrophic hardware failure (dead motherboard) which will require warranty replacement.