12-12-2010 12:01 PM - edited 12-12-2010 06:20 PM
Yea mumbodog- limited vocab definately an HP tech. Anyway if anyone might have some Ideas to how I could fix this problem or where I could go sell of and maybe get something for this piece of crap I might be stuck with pls let me know.
12-13-2010 09:36 PM
This won't fix it, and I know Leo Apthke doesn't read these himself but if we get enough people sending in complaints of terrible quality we might get something achieved
http://www8.hp.com/ca/en/contact-hp/email_3.html ----Send a message to the CEO - Léo Apotheker
12-14-2010 04:06 PM
I know you don't want to do a restore, but if you are going to buy another make/model and have to put the work in anyway, why not do a restore. I'm 95% confident that a wipe/restore will take care of your problems. I also know how frustrating it is to be told to restore, especially when you just bought it, but its worth a go especially if it works.
I've had several HP products and haven't had any real problems, so I am a proponent of the brand and think that you got a bad product from assembly and, with just a few more hours of your time, could have a great product.
Good luck man
12-15-2010 08:44 PM
arvadajon- shows really how a customer care rep should be. giving hope with reason and support.
mumbodog and other dude supporting him, are perfect examples of what HP has working for em.
In the end I might give it a shot, but yea CEO needs to know about the frustrating experiances people are going through.
12-16-2010 10:59 PM
I have to agree with the title of this thread. After purchasing a factory refurbished HP pc it would not even start up. Had a bad hard drive that could not be detected by the bios.
Called support the first day I got the pc. Here is my history so far:
I received this item on the 1/12/10. It was dead on arrival. (Hard disk not working).
I have called HP Support on the following dates:
1/12 am - Original fault reported & Proof of Purchase faxed as requested.
1/12 pm - Called back again. Told they did not receive Proof Of Purchase- sent it again.
2/12 - HP Acknowledged receipt of proof of purchase & said I would be called by repairer in 24-48hrs - didnt happen.
7/12 - Called HP again. They said they resubmitted job to repairer and I will hear within 24 - 48hrs
9/12 - Called HP as still had received no call. Said there was a problem because job had been submitted twice. I will be contacted with in 24-48hrs.
13/12 - Called HP as had not heard back. Now told that it is 3 - 5 days after receiving proof of purchase before I will be contacted. I believe I have already exceeded that waiting time but gave them more time.
17/12 Now I have still not heard back and I am about to call them again.
I have never once been contacted by HP during this process.
Absolute worst support I have ever had from an organisation. My support case number is 8045133453, I nearly know it by heart!
12-18-2010 04:48 PM
Could you answer on few questions?
1. Was this model purchased in your home country / city where you live?
2. Where did you bought it? (supermarket, online store, etc.)
3. What kind of warranty did you get on it?
I am not affiliated in any way with HP so please do not attack me.