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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Message 11 of 18
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@silverhelms wrote:

 

Mumbodog dont you have calls to answer at that call center 🙂


LOL, wrong again!

 

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Message 12 of 18
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Yea mumbodog- limited vocab definately an HP tech. Anyway if anyone might have some Ideas to how I could fix this problem or where I could go sell of and maybe get something for this piece of crap I might be stuck with pls let me know.

 

Thanks 🙂

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Message 13 of 18
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This won't fix it, and I know Leo Apthke doesn't read these himself but if we get enough people sending in complaints of terrible quality we might get something achieved

 

http://www8.hp.com/ca/en/contact-hp/email_3.html ----Send a message to the CEO - Léo Apotheker

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Message 14 of 18
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right mumbodog i think it is an attitude issue not the thing itself. call HP again and look for a case manager.

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Message 15 of 18
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I know you don't want to do a restore, but if you are going to buy another make/model and have to put the work in anyway, why not do a restore. I'm 95% confident that a wipe/restore will take care of your problems. I also know how frustrating it is to be told to restore, especially when you just bought it, but its worth a go especially if it works.

 

I've had several HP products and haven't had any real problems, so I am a proponent of the brand and think that you got a bad product from assembly and, with just a few more hours of your time, could have a great product.

 

Good luck man

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Message 16 of 18
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arvadajon- shows really how a customer care rep should be. giving hope with reason and support.

 

mumbodog and other dude supporting him, are perfect examples of what HP has working for em.

 

In the end I might give it a shot, but yea CEO needs to know about the frustrating experiances people are going through.

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Message 17 of 18
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I have to agree with the title of this thread. After purchasing a factory refurbished HP pc it would not even start up. Had a bad hard drive that could not be detected by the bios.

 

Called support the first day I got the pc. Here is my history so far:

 

I received this item on the 1/12/10. It was dead on arrival. (Hard disk not working).
I have called HP Support on the following dates:
1/12 am  - Original fault reported & Proof of Purchase faxed as requested.
1/12 pm - Called back again. Told they did not receive Proof Of Purchase- sent it again.
2/12 - HP Acknowledged receipt of proof of purchase & said I would be called by repairer in 24-48hrs - didnt happen.
7/12 - Called HP again. They said they resubmitted job to repairer and I will hear within 24 - 48hrs
9/12 - Called HP as still had received no call. Said there was a problem because job had been submitted twice. I will be contacted with in 24-48hrs.
13/12 - Called HP as had not heard back. Now told that it is 3 - 5 days after receiving proof of purchase before I will be contacted. I believe I have already exceeded that waiting time but gave them more time.
17/12 Now I have still not heard back and I am about to call them again.

 

I have never once been contacted by HP during this process.

 

Absolute worst support I have ever had from an organisation. My support case number is 8045133453, I nearly know it by heart!

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Message 18 of 18
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@btiltman

 

Hi,

Could you answer on few questions?

 

1. Was this model purchased in your home country / city where you live?

2. Where did you bought it? (supermarket, online store, etc.)

3. What kind of warranty did you get on it?

 

Ps.

I am not affiliated in any way with HP so please do not attack me.

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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