12-11-2010 09:49 PM
Okay so when a bought this suped up laptop for a grand with lots of memory, speed and the misconception that HP was a leading company when it came to laptops in order to replace my burned up toshiba which lasted 3 years.
Anyway I come load up all the programs I had been using on the old laptop (prolly just a few of those) and try to enjoy my laptop I am overwhelmed with several issues. They were as follows,
1. sound driver kept making a screeching noise while I watched online T.V
-call up customer support. he tells me its the internet not the laptop- im like okay i got the same **bleep** running on 2 othe computers without a problem. instead of providing any support this retard argues with me. finally says im uncooperative as I wont restore the system. I told him like hell ill restore it and loose 15 hrs worth of downloads and other data. so no help here I read up on the internet and a week later solver the problem with no thanks to thier crappy customer support located god knows where.
2. screen wont come out of sleep mode. support offered- do a restore. (forget it)
3. internet keeps disconnecting- loose important data, get disconnected from game servers, etc. support offered- made the problem worse. Call back and they say do a restore.
Honestly if I was in the mood to do a restore on this piece of crap a month after getting i would not have spent a grand on it. Its frustrating and annoying to have these probems to begin with and worse when it comes to talking to thier tech support. Honestly future customers go google HP customer support and click on the third frequetly typed link (yea...customer support complaints) and then make your mind before you buy HP products.
Im probably going to try to sell this off and hopefully get some money back and get a toshiba(again...shouldve just stuck to it) or maybe a dell. Ive had it with this company's products and support.
12-12-2010 08:38 AM - last edited on 04-18-2016 12:18 PM by OscarFuentes
12-12-2010 09:41 AM - edited 12-12-2010 09:58 AM
1.yea you loose the data if everytime you need to load it it downloads from a server. talking about something like wow, it downloads everytime you load it on a system and takes about 4-10 hrs.
2.okay im not a noob who dosednt know about touching the keys or moving the mouse to wake this up along with other things. its kinda easy to tell if there is a problem with a product when youve been using a item for a while. ive tried all that stuff for hoping it would resolve the **bleep** problem and it dint.
3.tried both- read the post and even if i dint mention it i am metioning it now.- tried both the thing.
Just called up their customer care. again yea just restore the system. I waas like[text removed] i could just get a new system i dont have time to keep restoring this piece of **bleep**. thier response- let me assist you in purchasing a new system.
12-12-2010 10:57 AM
okay so calling up and calling up with absolutely no help from HP customer care call centers, is there another way to get in touch with HP...hopefully with someone who works in the U.S and not in some call center in India or Pakistan.
hopefully somone who knows what they are doing and can maybe be of some use?
If nothing else is there a phone number for some complaints department? I mean I spent a grand on this thing and ive had it for 3 months...if nothing else atleast have the product be worth that amount of money if not the customer service.
and some hp mod removed my lines from previous posts saying thats not how I should be talkin. lol first of all i dint post this whole thing on this forum section it was under express yuor views which is exactly where it should've stayed.
12-12-2010 11:02 AM
If it's not too late, I'd say return it and get another brand. You lose your time so far, but I bet you'll lose it eventually anyway when the thing craps out and HP won't give you a bit of help. "Restore" or "send for repair: $398".
12-12-2010 11:32 AM
@cherish...sounds good but how should i do that ? Fry's wouldnt take the piece of **bleep** back since its been over a month, any suggestions would be helpful. looks like youve been there done that with HP products and you know what im talking about.
Mumbodog dont you have calls to answer at that call center 🙂