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X2 11-G011NR D1A79UA system freezes ,,Crashes, Blue screen

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I need help I have sent back my envy twice. I called tech support 5 calls later I was told the operating system crashed. I could go on and but basically all the problems posted are what I have.
I received it back would not turn on went to blue screen froze for days finally went to error driver will restart never did.
They are sending back again will not inform me on what they corrected.
I purchased in April long w/care pack how can I get them to replace or credit towards up grade?
This is my first post sorry so long
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Hello Kimmy22, 

 

I have raised this post to the appropriate team for review. Someone should contact you via private message in these forums. It may take up to two days for someone to contact you. Private messages can be checked by signing in and clicking on the envelope icon at the top of the page.

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Received computer last night Spent 5 hours trying to get my info password Microsoft hp to work
I expected this. , I hit the power button I get a error flashing on screen 60 seconds still havering some of same problems
Ii lost faith in HP products
Consumers should not have to spend 25+ hours on a new computer especially when you pay $850 on a new commuter.
I mainly browse Internet, photos etc glad I am not using it for work
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@Kimmy22,

 

Have you received any communication regarding me raising your post? 

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Not yet.
I just now tried to use computer. Guess what it was on and it does not respond. It does not let me put password in. ABSOLUTELY FROZEN.
I was not going to say how I really felt until now. I am ready to throw this against a wall.
For $100 more I should of purchased the Mac.
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@Kimmy22,

 

Looks like they reached out to you via private message on the 10th. Have a look at the envelope up in the right corner to see if you have a pending message.  

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I hope someone contacts me. They do have customer service correct
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I already had sent Jeff the info requested at the email he gave. He said. It would be a couple days someone would call me.
I will be more than happy to send everything again
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