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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-28-2017 10:40 PM

HP Recommended
Product: ZBook
Operating System: Microsoft Windows 10 (64-bit)

Hi, i have a brand new notebook and an brandnew dockingstation. As i try to connect the dockingstation.  Windows crashes. Also when i plug in the docking stationn and try to start windows crashes.

Whats wrong, both components are new????

2 REPLIES 2

‎03-07-2017 03:55 AM

HP Recommended

You need to update some things:

 

BIOS, software, and drivers as follows: Intel® Thunderbolt Firmware Update Utility, Intel Thunderbolt

Secure Connect Driver, graphics drivers, ASMedia eXtensible Host Controller Driver, Broadcom Ethernet

Controller Driver, and Conexant USB Driver.

  1. Install the latest BIOS.
  2. Restart the computer.
  3. Install the latest Intel Thunderbolt Secure Connect Driver.
  4. Restart the computer.
  5. Install the latest Intel Thunderbolt Firmware Update Utility
  6. Restart the computer.
  7. Install all remaining updates in any order. Restart the computer after each update.

If those already installed and you still having an issue go to the Bios > Advanced > Port Options > Turn port security off in the drop down.

 

Good luck 🙂

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‎03-22-2017 08:20 AM

HP Recommended

I am assuming you purchased ZBook 15G3, Studio G3, or 17 G3 with ZBook Thudnebolt Dock. Your OS image may not have the drivers for the dock and paltoform  and dock may not have the latest firmware. Please look at the following Customer Advisory and update them. This CA listed the minimum requirements.

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c05178033

 

I work for HP. All opinions and comments are my own.

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