Note on archived topics.
09-28-2016 12:13 AM
the connection about notebook and thunderbolt didn't recognize properly. it's not a question about missing drivers or firmware. if i work in the office everything is fine. let explain the situation.
zbook 15 g3, thunderbolt 3 Dock, Screen Z24n linked with display port cable, keyboard und else are connected to the docking.
normally, when i come to work to the office i start up with pushing the power-on button on the thunderbolt Dock and everthing work fine. the os is starting, my screen goes on, keyboard and mouse etc. is working. Ok, no problem if all components is fixed installed on the office. if i leave the office with the notebook and work offline, there is also no problem with it. now, when i came back to the office and connect again with the dock (power, usb-c) and push the power button on the dock to start windows 10, i did't get a screen on Z24n after that. i just wait and wait, but no screen on the Z24n to logon. i opened the notebook cover and saw the windows came up properly with the logon screen. after that i closed the cover and unplug/plug the Docking cable again. about 15 seconds later the screen came up (Z24n) with the windows logon image.
my assessment: the recognition about dock/notebook failed after offline working. this occurs only if i start the notebook without connection to the dock. i cant localize the problem till weeks.
thanks for any help
09-29-2016 07:26 AM
HP ZBook Dock with Thunderbolt 3 - HP Mobile Workstation May Not Detect ZBook Thunderbolt Dock
Please update all the drivers mentioned in that link for this model
Driver page : '
HP Notebook System BIOS Update
Intel Thunderbolt 3 Secure Connect Utility
Intel Thunderbolt Firmware Update Utility
Conexant USB Audio Driver for Docks
ASMedia eXtensible Host Controller (xHCI) Driver
Intel Video Driver and Control Panel
NVIDIA Video Driver and Control Panel
Broadcom Ethernet Controller Drivers
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09-29-2016 07:33 AM
i found a topic about:
you may all already know this, holding Shift while selecting Shutdown in Windows 10 on the machine will do a full shutdown rather than hybrid sleep. i tried that and it works. After that, the dock was recognize properly. the question is, why do i have to do a full shutdown.
Thanks for any comments