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FK_ZH Top Student
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ZBook 15 g3 Thunderbolt 3 Dock recognition problem

ZBook 15 g3 Thunderbolt 3 Dock
Microsoft Windows 10 (64-bit)

hey all,

 

 the connection about notebook and thunderbolt didn't recognize properly. it's not a question about missing drivers or firmware. if i work in the office everything is fine. let explain the situation.

 

configuration:

zbook 15 g3, thunderbolt 3 Dock, Screen Z24n linked with display port cable, keyboard und else are connected to the docking.

 

normally, when i come to work to the office i start up with pushing the power-on button on the thunderbolt Dock and everthing work fine. the os is starting, my screen goes on, keyboard and mouse etc. is working. Ok, no problem if all components is fixed installed on the office. if i leave the office with the notebook and work offline, there is also no problem with it. now, when i came back to the office and connect again with the dock (power, usb-c) and push the power button on the dock to start windows 10, i did't get a screen on Z24n after that. i just wait and wait, but no screen on the Z24n to logon. i opened the notebook cover and saw the windows came up properly with the logon screen. after that i closed the cover and unplug/plug the Docking cable again. about 15 seconds later the screen came up (Z24n) with the windows logon image.

 

my assessment: the recognition about dock/notebook failed after offline working. this occurs only if i start the notebook without connection to the dock. i cant localize the problem till weeks.

 

thanks for any help

robert

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Teacher Teacher
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ZBook 15 g3 Thunderbolt 3 Dock recognition problem

Hi ,

 

HP ZBook Dock with Thunderbolt 3 - HP Mobile Workstation May Not Detect ZBook Thunderbolt Dock

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c05178033

 

Please update all the drivers mentioned in that link for this model 

 

Driver page : '

 

 

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=8693774&swLangOid=8&swEnvOid=4192

 

 

HP Notebook System BIOS Update

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=8693774&swItemId=ob_173756_1&swEnvOid=419...

 

Intel Thunderbolt 3 Secure Connect Utility

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=8693774&swItemId=ob_174005_1&swEnvOid=419...

 

Intel Thunderbolt Firmware Update Utility

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=8693774&swItemId=ob_167810_1&swEnvOid=419...

 

Conexant USB Audio Driver for Docks

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?

sp4ts.oid=8693774&swItemId=ob_162087_1&swEnvOid=4192#tab-history

 

 

ASMedia eXtensible Host Controller (xHCI) Driver

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=8693774&swItemId=ob_173988_1&swEnvOid=419...

 

Intel Video Driver and Control Panel

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_168653_1

 

NVIDIA Video Driver and Control Panel

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?

sp4ts.oid=8693774&swItemId=ob_170243_1&swEnvOid=4192#tab-history

 

Broadcom Ethernet Controller Drivers

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=8693774&swItemId=ob_167287_1&swEnvOid=419...

 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!

 

r- K 

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FK_ZH Top Student
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ZBook 15 g3 Thunderbolt 3 Dock recognition problem

i found a topic about:

 

you may all already know this, holding Shift while selecting Shutdown in Windows 10 on the machine will do a full shutdown rather than hybrid sleep. i tried that and it works.  After that, the dock was recognize properly. the question is, why do i have to do a full shutdown.

 

Thanks for any comments

Robert

 

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myavatar Student
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ZBook 15 g3 Thunderbolt 3 Dock recognition problem

Robert,

 

I didn't realize the dock had a power button. After plugging the thunderbolt cable in, using the power button on the dock to wake the computer resolved the connection issue.

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