• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-27-2017 05:29 PM

HP Recommended
Product: zbook 15
Operating System: Microsoft Windows 7 (64-bit)

Something in HP is not working preventing me from connecting to the enternet.

3 year old Zbook 15.

 

I can be connected wirelessly with a strong connection and the icon in the tray says "No internet access"

 

When i try Network Trouble shooting I get;

"Local area connection" doesn't have a valid IP configuration

 

the error frame says  "HPConnectionManager.exe - Bad Image

"C:\Windows\system32\mswsock.dll is either not designed to run

on Windowsor it contains an error. Try Installing the program

again using original installation media or contact your

system administrator or the software vendor for support."

 

The message stays in front all the time. I've tried both HP disks that came with the computer

and no luck. There was another message about "HP Hotkey something......"

 

I hate computers with no support.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.