• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-24-2017 04:08 PM

HP Recommended
Product: pavillion 14-ab049tx
Operating System: Microsoft Windows 10 (64-bit)

sir 

i have accidently deleted my os 

when i restart my pc it say- install operating system on your hard drive

 

but

then i used to install window 10 from bootable pendrivve

and by mistake i format my c drive

but i could not installl it

 

 

 

sir pls helpme  to fix my problem

and guide me how should i install my os

 

soo that my activation key is not lost

 

and sir plsss reply me 

need your help as soon as posssilble

 

 

and i enter in bios for factory reset i could not find it

 

pls help sir

2 REPLIES 2

‎04-24-2017 05:29 PM

HP Recommended

@devil2

 

Hello;

Allow me to welcome you to the HP forums!

 

Your PC comes in two different models: one with Win10 preinstalled and the other with Win8.1 preinstalled.

 

IF yours came with Win10, then the way you restore the OS is by pressing F11 when you reboot the PC, and when the HP Recovery Manager starts, you select the option to restore to factory settings.

 

If that does not work, then you should be able to order HP Recovery Media from this link:  http://support.hp.com/us-en/document/bph07143

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎04-24-2017 06:20 PM - edited ‎04-24-2017 06:22 PM

HP Recommended

 

I would start with testing the hard drive since you got that error message-before even trying to install Windows 10. If I understand correctly?

Immediately after powering on start tapping th Esc key. This should bring up a menu where F2 System Diagnostics is an option. Tap F2 and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.