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10-31-2016 10:12 PM - edited 10-31-2016 10:17 PM
My labtop in the airplane mode You click on the off and it willn't turn off
I tried the Fn & PrntScr,took battery out looked for backup but nothing in backup what else can I do? no wifi to download anything plus no disk to reload windows 10
11-02-2016 11:34 AM
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Unable to turn off the airplane mode. Is that right?
Thank you for sharing the issue details. I would like to help you.
I recommend you follow the steps below and check if that helps you fix the issue.
- Connect an Ethernet cable and establish a wired internet connection.
- Then, navigate to Device manager and select the “Network adaptors”.
- Expand the option and right click on each of the entries and select “Update driver”.
- Once done, close the Device manager and restart the PC which should turn off the “Airplane Mode”.
Hope this helps. Let me know for more.
11-03-2016 03:39 PM
I thank you for the reply.
After having to talk to phone support and perform a reset, is the issue resolved?
Let me know for more.
01-30-2017 10:43 AM
Welcome to the HP Forums!
I have read your post and understand that you need assistance in turning off the airplane mode on the PC. I will definitely help you.
I suggest you to try the steps from the link below under the “Answer” and try performing the steps in it to check if that fixes the issue.
If that doesn’t work, as you requested, use the link below to get in touch with the phone support for further assistance.
You will need to fill in the required details in order to get the phone number to call.
Hope that answers your question. Let me know for more.
I work for HP
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