Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
GeorgeJabson Honor Student
Honor Student
3 0 0
Message 1 of 4
289
Flag Post
HP Recommended

backlit keyboard not working

HP ENVY x360 - 15-u437cl
Microsoft Windows 10 (64-bit)

I have 

HP ENVY x360 - 15-u437cl

serial number: [personal information removed]

windows 10 x64

 

When I click f5 nothing happens . The rest of the function keys are working properly. 

 

Factory reset Does not help

 

what is the problem?

0 Kudos
3 REPLIES
HP Support Agent
HP Support Agent
16475 1325 2285
Message 2 of 4
242
Flag Post
HP Recommended

backlit keyboard not working

@GeorgeJabson

Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)

As I understand the backlit keyboard doesn't work,

I'll be happy to help, however, I need a few more details to provide an accurate solution:

 

When was the last time it worked? (as certain models don't have a backlit: Click here for info)

Have you installed any updates or made any hardware changes?

 

Please reply for further assistance.
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,

Riddle_Decipher
I am an HP Employee

0 Kudos
GeorgeJabson Honor Student
Honor Student
3 0 0
Message 3 of 4
219
Flag Post
HP Recommended

backlit keyboard not working

It never worked. I replaced the HDD to the SSD.

0 Kudos
HP Support Agent
HP Support Agent
3304 178 334
Message 4 of 4
206
Flag Post
HP Recommended

backlit keyboard not working

Hi@GeorgeJabson,

 

I thank you for the reply.

 

I recommend you the following step and check if that helps.

 

  • Press and hold the “fn” key and then press “F5” key and check if that turns on the back light.

 

Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation