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08-18-2016 09:03 AM
This is a brand (1 week old) new lap top. Have run windows 7 backup twice. Both times the backup completed but with the error message that "System cannot find the file specified (0x80070002)"
The files are:
I did a spot check and my documents and pictures did appear to get backed up.
My Documents are under "This PC - Documents\MyDocuments"
and my pictures are under "This PC - Pictures"
I also loaded my music and videos under the corresponding directories under "This PC" and backup does not complain about these directories.
Note I have two other computers another laptop and a desktop (both Dell Products) running Windows 10 and do not see this problem.
08-18-2016 02:32 PM - edited 08-18-2016 02:34 PM
Welcome to the HP Community Forum.
Unclear why you are using a Windows 7 backup scheme on your new Windows 10 computer...
Regardless, the paths to which you refer may not exist in Windows 10.
The following path does exist (on three of the Windows 10 systems I have checked):
You might take advantage of the Windows File History program to back up the data in your account:
From the computer's How-to Section:
- Software Recovery Options (Windows 10)
- Creating and Using a Microsoft Recovery USB Drive (Windows 10)
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