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mariamendes Student
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battery failure, battery test not running

Pavilion 13 x360 PC
Microsoft Windows 10 (64-bit)

Dear HP,

From two months ago, the message "The system has detected the storage capacity of the battery stated below to be very low." appeared before the startup and the battery didn't (and doesn't) charge. Or it signals that is charging but once I plug out the charger, the battery doesn't even last for a minute or it simply says "plugged in, not charging".

I tried to run more than once the battery test in the System Diagnostics,that is described in your tech support, but it doesn't run (it doesn't pass further than 1% and I left it hours for run). I also tried the battery test in the HP Support Assistant, but once I start it, it says right afterwards "battery test stopped working" and it doesn't finish the test.

I would like to know your opinion for a possible solution.
Thank you for your help



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Message 2 of 2
108
Flag Post
HP Recommended

battery failure, battery test not running

Hi,

 

Is it still under warranty ? If yes, please contact HP in your country to have a replacement:

 

         http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Otherwise you need new battery.

 

Regards.

BH
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