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tuttman Honor Student
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battery life

notebook 17-x114dx
Microsoft Windows 10 (32-bit)

I just bought this notebook 17 and the battery completely discharges with little or no use in less than 24 hours. Is this normal, and if it is that seems unexceptable. I have tried to contact support but this seems like the only way to talk to anyone.

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Provost Provost
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HP Recommended

battery life

That's pretty much what you get here..."anyone". That's me. We don't work for HP for the most part we are just fellow end users who can give advice but have no power to make any kind of financial adjustment or ship any replacement parts to you. But the advice I can give you starts with testing the battery. There is a battery health diagnostic both in the UEFI diagnostic (tap F2 as you power up) and the HP Support Assistant from within running Windows. Try those and report back what it says as far as how the cells of the battery are working. Either the battery itself is defective or you are not really shutting off the laptop and some program or process is continuing to leach power when you think it is off. 

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tuttman Honor Student
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battery life


@Huffer wrote:

That's pretty much what you get here..."anyone". That's me. We don't work for HP for the most part we are just fellow end users who can give advice but have no power to make any kind of financial adjustment or ship any replacement parts to you. But the advice I can give you starts with testing the battery. There is a battery health diagnostic both in the UEFI diagnostic (tap F2 as you power up) and the HP Support Assistant from within running Windows. Try those and report back what it says as far as how the cells of the battery are working. Either the battery itself is defective or you are not really shutting off the laptop and some program or process is continuing to leach power when you think it is off. 


I did the UEFI battery test and in about 3 seconds it said passed, not the 2 minutes it said it would take. Thanks for your quick responce. You are right that I did not completely shut the unit down, but I will try that tonight. I think it is not good that it can't hold a charge for 24 hours in sleep mode though.  Thanks again

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