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Posts: 1
Member Since: ‎05-24-2016
Message 1 of 2 (111 Views)

battery plugged (2%) but not charging

[ Edited ]
Product Name: TouchSmart 14-n019nr
Operating System: Microsoft Windows 10 (64-bit)



My battery is plugged in and is not charging (staying at 2%). I've tried many troubleshooting techniques but have not been able to resolve the problem.  I tried a battery test, it failed and got the following message:


Battery Test: Primary - Replace(42) 





Primary Battery


Battery Test: FAILED


I'd like to make sure and exhaust the resources, can I get help on this please? Thank you.

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Posts: 12,802
Member Since: ‎08-09-2015
Message 2 of 2 (99 Views)

Re: battery plugged (2%) but not charging




Allow me to welcome you to the HP forums!

I read your post about battery problems and wanted to help.

I would suggest you run BOTH of the following sets of tests:

HP Notebook PCs - Using and Testing the AC Power Adapter | HP® Customer Support

HP Notebook PCs - Testing and Calibrating the Battery (Windows 8) | HP® Customer Support


If either of these shows the device is faulty, you would need to replace it.  You seems to already have failure indication on the battery.


Understand that this is just a self-help forum staffed by volunteers.  We have no way of testing or diagnosing your equipment from here  All we can do is recommend diagnostic steps that you have to perform yourself.


If you need confirmation of the equipment failure, you would need to take or send your PC to an HP Service Center.  Here's information on the Service Centers:  HP Notebook PCs - Using a Certified HP Service Center to Repair a Notebook PC | HP® Customer Support


Good Luck
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