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05-31-2016 10:10 AM
my battery show that it good and shows a 90% charge but will not power the laptop or charge it says plug in not charging if i pull the power cord out it shuts off
06-01-2016 12:24 PM
Hi there @hallmatt,
You have come to the right place to ask questions, find solutions and get help from others in the community! Below are some troubleshooting steps that may help you with the battery not charging in your HP Pavilion Notebook PC.
Please make sure that the AC adapter cable is not plugged into a power strip, surge protector, or secondary power source. It should be directly into a wall outlet.
There are a couple of documents that you can use to try and figure out where the issue is. The first one I would suggest is the Battery Does Not Power Notebook or Hold a Charge document. If your notebook computer battery will not hold a charge, you are best to follow the instructions in this document step by step to troubleshoot the battery and see if it needs to be replaced.
You can also use the Testing and Calibrating the Battery (Windows 8) document. This will help you to determine the condition of your battery.
Have you tried to use the HP Support Assistant to download drivers and updates? Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that needs updating.
If you require further assistance, I would be more than happy to continue to help you. Please re-post with the results of the troubleshooting and include your Model Number (How Do I Find My Model Number or Product Number?).
When we have come to a resolution, please share what worked for you with others by marking this post as an Accepted Solution. If you would like to show you appreciation for my efforts today, please take a second to click the Thumbs Up button below.
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