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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2017 03:12 AM

HP Recommended
Product: hp zbook 15 g2
Operating System: Microsoft Windows 7 (64-bit)

wife put bios password on my computer.  want to reset to factory defaults.  wont even let me get to windows.

2 REPLIES 2

‎02-21-2017 03:24 AM

HP Recommended

forgot to say when i entered a passwsord 3 times it went to an on screen keyboard.  this has an i7 core with windows 7 pro.

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‎02-21-2017 01:32 PM

HP Recommended

Hi @Jeremyjoe,

 

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

As I understand there is a message - "Power-on Password/Bios password is locked" on your screen and you need assistance with the same,

 

You would have to contact HP phone support for a hardware service as the motherboard may require a tattoo/Bios Flash.

 

Any other way of unlocking the BIOS is not authorized by HP.

 

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum. Have a great day!

 

Regards,

Jeet_Singh
I am an HP Employee

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