Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
wife put bios password on my computer. want to reset to factory defaults. wont even let me get to windows.
forgot to say when i entered a passwsord 3 times it went to an on screen keyboard. this has an i7 core with windows 7 pro.
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand there is a message - "Power-on Password/Bios password is locked" on your screen and you need assistance with the same,
You would have to contact HP phone support for a hardware service as the motherboard may require a tattoo/Bios Flash.
Any other way of unlocking the BIOS is not authorized by HP.
Keep me posted,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
Jeet_Singh I am an HP Employee
Didn't find what you were looking for?
Ask the community