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artistrwrewrew Student
Student
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bios update failed and locked out.

hp stream 11
Microsoft Windows 10 (64-bit)

I have just done a fresh install of windows 10 which worked perfectly.

 

I then went to hp support to download the drivers and used the auto detect program to do that

 

I then installed the drivers which went well.

 

I then ran the bios update program. This failed. The computer was plugged in and fully charged.

 

Now it is in the situation where it will not start and will not switch off.

 

The screen is blank and the on off button is illuminated.

 

I just tried holding the on off switch for ages but it had no effect.

 

How can I switch it on? Any suggestions.

 

Thanks for any help.

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Professor
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Message 2 of 2
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HP Recommended

bios update failed and locked out.

Others here with that condition have had success leaving the Stream laptop powered on wth the power supply unplugged until the battery completely discharged.

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