Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
Mahissa Honor Student
Honor Student
3 2 0 0
Message 1 of 6
166
Flag Post
HP Recommended

black screen

HP OMEN Notebook - 15-5250nx (
Microsoft Windows 10 (64-bit)

hi, i have HP OMEN Notebook - 15-5250nx (ENERGY STAR), i updated the bios from f33 to f38, when the update finished, a black screen appears, i tried to update the bios with older version or newer but the same problem. I need help.

0 Kudos
5 REPLIES 5
HP Support Agent
HP Support Agent
16597 16576 1201 1775
Message 2 of 6
137
Flag Post
HP Recommended

black screen

Hey there! @Mahissa

 

I understand that you get a black screen after updating the BIOS on your laptop.

 

As you mentioned you have issues after updating the BIOS. Please restore the BIOS to the previous version and check if it helps.

 

Please try the steps mentioned below.

 

Follow these steps to recover an earlier version of the BIOS on your notebook:
Turn off the computer.
Plug the notebook into a power source using the power adapter.
With the computer off, press and hold the Windows logo key and the B key at the same time.
 NOTE:
On newer notebook models, it might be necessary to press and hold the Windows logo key and the V key instead of the B key.
Still pressing those keys, press and hold down the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows and B (or V) keys until the BIOS update screen is displayed or until you hear a beeping sound (usually 8 beeps).
The power LED light remains illuminated and the screen remains blank for about 40 seconds before anything appears on the display. You might also hear beeping sounds. Eventually, an HP BIOS Update screen displays and the BIOS update begins automatically.

 

Refer this document to know more how to restore BIOS.

 

 

Let me know if this helps!

Have a geat day ahead! :)

A4Apollo
I am an HP Employee

0 Kudos
Mahissa Honor Student
Honor Student
3 2 0 0
Message 3 of 6
118
Flag Post
HP Recommended

black screen

Hi, thanks for your kind attention, i tried to update the BIOS with earlier version but does not boot, i tried with v & b bottom but same problem ( black screen ), do u know another way to solve it ?
Thanks again
0 Kudos
HP Support Agent
HP Support Agent
16597 16576 1201 1775
Message 4 of 6
113
Flag Post
HP Recommended

black screen

@Mahissa, Thanks for the response.

 

Thanks for trying out the steps.

 

As you mentioned that you still get a black screen on your PC.

 

And you are unable to boot into BIOS. It looks to be a hardware issue.

 

Please contact HP for service options.

 

Link to contact HP.

 

 

Have a wonderful weekend ahead! :)

A4Apollo
I am an HP Employee

0 Kudos
Mahissa Honor Student
Honor Student
3 2 0 0
Message 5 of 6
81
Flag Post
HP Recommended

black screen

hi, I still have the same problem, I tried to :

1- update the Bios with older or newer version but there's no action.

2- update the windows with creation tool but there's no action.

 

do you know another way to fix this problem ?

 

P.S.

(keyboard light is working & the screen is black)

0 Kudos
HP Support Agent
HP Support Agent
16597 16576 1201 1775
Message 6 of 6
67
Flag Post
HP Recommended

black screen

@Mahissa,  thanks for the response.

 

Thanks for trying out the steps.

 

As you mentioned the screen is still black.

 

You can try reseating the memory and hard drive on your laptop and check if you are able to boot.

 

Refer the video instructions from this link to reseat the memory and hard drive.

 

If the issue still persists are reseating the components on your PC.

 

It is a hardware issue, Please contact HP support service options.

 

Hope this helps!

Have a great day ahead! :)

 

 

 

A4Apollo
I am an HP Employee

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation