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05-15-2016 04:25 AM
I have a problem with my notebook. Suddenly 'bluetooth' does not work any more; I get the message that my USB is longer recognised by Windows. Some time ago I upgraded my laptop to windows 10.
According to my investigation I have following bluetooth: 'Broadcom 2070 Bluetooth 2.1 - EDR Broadcom corporation'. My computer gives the message I can nog longer use the windows driver.
I searched on the site of HP, found a corresponding driver for bluetooth buth at last I got the message it does not work.
Who can help me ?
05-18-2016 01:53 PM
Have you tried a system restore to a date prior to when the issue started occuring?
Otherwise, here's a link for a lot of detailed steps to try.
Let me know how it goes.
I work on behalf of HP
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05-19-2016 04:19 AM
Thanks for your help.
I tried a system restore some days ago but without result.
The last two days I suddenly had an active bluetooth; yestarday evening suddenly it was again not active; very strange ...
I try the link you gave me and let you know the resulta afterwards.
05-20-2016 02:19 AM
I tried the link you gave me and with success!!
The first solution and the most easy one was immediatly the good one; shut off the computer and also from the electricity and after this start up the pc had again bluetooth. I hope this works a long time. In the meantime I'm very grateful you helped me!!