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neerajrathore37
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bluetooth issue

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HELLO, I HAVE hp-15 R007TU LAPTOP WITH WINDOW 10 OPERATING SYSTEM. IN MY LAPPY BLUETOOTH IS NOT WORKING , AFTER REINSTALL THE BLUETOOTH DRIVER. PLEASE SUGGEST WHAT I WILL DO NEXT.

THANK YOU 

DR NEERAJ RATHORE

[Personal Information Removed]

 

 

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A4Apollo
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Hey there! @neerajrathore37, Welcome to HP forums.

 

I understand you have Bluetooth issues with your laptop.

 

Don't worry I will try to help you out.

 

Did you make any hardware or software changes on your PC?

 

Do you get a Bluetooth error on your PC?

 

Please provide the operating system you are running on your PC?

 

Please try the steps recommended below.

 

Step 1: 
 
Go to RUN (Windows Logo + R) and type “services.msc” and Enter.

Step 2:

→ Now find “Bluetooth Support Service” and double click on it.

Step 3:

→ In General Tab change startup type Manual to Automatic.

Step 4:

→ Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name.

Step 5:

→ Now remove both hidden password and restart your PC.

Step 6:

→ Now Re-install your Bluetooth drivers. You can download latest Bluetooth drivers from your PC official website.

 

If the above steps do not work try the steps recommended below.


Step 7a:

→ Go to RUN(Windows logo + R) and type “regedit” to open registry editor.

Step 7b:

→ In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion

Step 7c:

→ In Current Version find the Current version and change the value 6.3 to 6.2.

→ Now check your Bluetooth device,

 

 

If the issue still persists try uninstalling the Bluetooth driver from device manager.

 

And install the latest drivers using the HP support assistant.

 

 Refer this article to know how to use HP support assistant.

 

 

 

Please let me know the outcome.

 

Have a great day ahead! 🙂

 

A4Apollo
I am an HP Employee

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