Note on archived topics.
12-08-2016 10:45 AM
I know that bluetooth is there because it shows up in the Services list and I am using a wireless mouse and a wireless keyboard. However, Bluetooth does not show up in the Device Manager List. Yesterday I tried to install a FitBit and it told me that I don't have Bluetooth, so I was unable to install it. I know I have Bluetooth but I can't see where I can either update the driver or fix it some other way. Any advice would be greatly appreciated. Thanks.
12-08-2016 10:59 AM
Didn't you have to plug in a little USB thing for the wireless and keyboard to work?
They don't normally run off the PC's bluetooth radio. The USB dongle is the wireless device that works with those.
All PC's with Windows have Bluetooth services, whether or not the PC actually has bluetooth hardware.
If you don't see a bluetooth radios icon in the device manager listing, then your PC does not have built in bluetooth networking.
The easiest thing to do would be to puchase an external usb bluetooth adapter.
I use this one on my HP business desktop PC and it works for what I use it for.
Since your PC is a Configured to Order (CTO) model, there are no specs that indicate whether your specific build has it or not.
It could have come with built in bluetooth networking on some models.
The only other suggestion I can offer would be to enter the product number of your PC in the part surfer website at the link below, and see what parts came with your PC. Sometimes the part surfer will give exact info, and sometimes it will list all possible options.
The product number of your PC can be found on the same sticker as the serial number.
12-08-2016 02:50 PM
Thank you for the response. I wonder why FitBit told me I didn't have Bluetooth. I put the dongle in but it still said it couldn't go forward since I didn't have Bluetooth. I wonder if the adapter would fix this? So confusing, but thanks for your response.