• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 10:03 AM

HP Recommended
Product: hp notebook model: 15-ac107na
Operating System: Microsoft Windows 10 (64-bit)
Hi there today I got the bsod I keep getting the stop code FAT FILE and NTFS. The laptop goes preparing automatic repair but nothing happens. It just goes back to the blue screen. This laptop came pre-installed with windows 8 and updated to windows 10. It's been working very well for the last couple of years until today. I don't have a bootable cd or usb. Is there anything else I can do to fix it. I. Startup settings if I reset security settings to factory mode would this help in anyway?. I really need a quick fix as I have assignments to hand in!. Hope someone can help
1 REPLY 1

‎04-26-2017 10:54 AM

HP Recommended

Hi:

 

You can clean install W10 by making your own plain W10 installation media using the Media Creation Tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you go to reinstall W10, and you get to the part where you are asked to enter a product key, you select the 'I don't have a product key' option, and W10 will install and automatically reactivate once you are connected to the internet.

 

Then install the W10 drivers and available software you need from your notebook's support page.

 

https://support.hp.com/us-en/product/HP-15-ac100-Notebook-PC-series/8499326/model/8903284

 

Be sure to back up any files you don't want to lose before proceeding to reinstall W10.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.