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09-05-2016 06:33 PM
updated bios ,
did diagnostic check which hp provides while startup ,
processor and memory seems good in that
tried reseting also , drained electrical charge also by pressing power button for 30 seconds after removing battery
its very uncomfortable as i have to work on documents.
cannot leave my laptop at service center as i have to use it daily.
09-08-2016 12:40 PM
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I understand that the Caps Lock light is blinking but, the sequence is random or it is lit constantly. You have updated the BIOS, and no issues were found on startup. Are you connecting directly to an electrical outlet and not using a power / surge bar? Here are two links that I hope will help.
Please let me know the results.
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09-13-2016 06:22 PM
MY CAPS LOCK KEY is blinking 1 times in intervals and sometimes many times, sometimes its on for many seconds automatically, i dont know what to do please help. I have tried to update BIOS and still the problem is same , tried to downgrade from windows 10 to original windows 8.1 and problem is the same. ResetTING the laptop is NOT HELPING please help.
09-14-2016 09:51 AM
Thanks for showing your interest in the HP Forums!
I’d like to help!
As I understand the capslock key is blinking once in every interval (at several occasions), you have updated the BIOS, downgraded windows 10 to windows 8.1 but the issue persists, Here's what you could attempt:
information about the blink codes: click here
In this case, it's a "CPU not functional" and the steps to resolve:
Attempt a Hard Reset to remove any excessive static/power causing the issue,
(To perform a hard reset on a computer with a removable battery), use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.
If the issue persists, please contact the HP Technical Support (For a free repair service, if the computer is withing hp warranty),
They can be reached by clicking on the following link:
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
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