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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-08-2017 11:10 AM

HP Recommended
Product: notebook
Operating System: Microsoft Windows 10 (32-bit)

 wireless-  please help my computyer is a few month's old. Could you please go in and fix it as if it were new? It goes from small to large print.  It shakes. I can't play my games.  I can't explain all of it.  Or should I just return it? If so explain how I don't want to send it back to china

1 REPLY 1

‎02-08-2017 12:41 PM

HP Recommended

@marytigert

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, but you misunderstand our role here.  We are not HP Tech Support and we have no means of accessing your PC from here.

 

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836


Good Luck



I am a volunteer and I do not work for, nor represent, HP
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