cpu stuck???

[vamsi1728]

my notebook runs on intel 15-5200u,2core,4threads .   it just stuck at 800MHZ on wirhout external power and 500MHZ on external power.  so that i'm getting cracking (grrrrr) sounds on every thing. voltages also not changing they also stuck between 0.631-0.690v where it can raise upto 1.325v but just stucked i dont know what to do . my BIOS does not allows me to change voltage or frequency. i ran prime95 for upto 12hrs but it says everything is good and i even ran hp bios diagnostics tools on ram,processor everything but no problem found.

so please anyone out there help me..............

[Chimney_83]

Greetings @vamsi1728, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are looking to increase the voltage to the CPU. I would like to help. 

Kudos to you for the running a test on the computer.

All HP computer go with tattooed BIOS and will have only limited functionality. This is done to safeguard the components on the computer. 

The performance of the CPU will change based on the applications required or running on the computer. 

If you fell that the computer is running slow, recommend you to make sure all the drivers are updated using HP Support Assistant and Windows updates are installed. 

For the troubleshooting steps to improve the performance of your computer, please refer to this HP Article. 

Hope this helped.

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[vamsi1728]

First of all thanks for the reply. Yesterday I installed Ubuntu along side windows 10 the problem is automatically solved then . But in start and groove the display is not stable so help me with that...

[Jeet_singh]

Hi @vamsi1728, I am the Jeet_singh. It looks like you were interacting with @Chimney_83, but he is out of the office today so I'll take over from here.

First of all, thank you for replying and I appreciate your time and efforts,

I understand you have installed Ubuntu and now you have an issue with the display, don't worry as I have a few steps which should help you to resolve this concern,

I would suggest you check for the bios update and graphics card update, if available for your PC, using this link.

Next thing, I would suggest is to Uninstall grove, using a third party such as CCleaner and then reinstall it.

I hope this should help. Let me know if you need any further assistance. I'll be more than happy to help.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,