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11-03-2016 05:51 AM - edited 11-03-2016 05:55 AM
My laptop came with Windows 8.1 64bit operating and there is a recovery partition to factory reset. It was protected by the HP recovery manager. After i update to Windows 10, reset my PC (not factory reset) with the option keep my files , so now i have a Windows 10 and i can see in recovery partition one recovery folder and inside it one file of name "lang" in the Recovery partition rest of the files and i can't see and there isn't any virus in my laptop its just of changing settings i took the step of reset windows 10. i believe my recovery partition is save but due to un availability of recovery manager it is not protected.
now i want to factory reset and by going to advance startup option i saw recovery manager ther but when i clicked to recovery manager it says can't open file "x/recovery/hp/rita-tool" . thats why i cannot proceed for factoey reset.
please guide me how can i get back recovery manager or how can i make recovery media ?
please help !!
11-03-2016 07:36 AM
You cannot. This is a known issue. Upgrade to Windows 10 will spoil the recovery partition and make it useless. Obviously you are more than 30 days past upgrade to Windows 10 so you cannot roll back. Best you can do is order a physical recovery disk or thumb drive from HP. They should still have it in stock.
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11-04-2016 05:25 AM
i copied recovery manager folder and recovery folder of c drive in my friend's laptop then i executed all configuration or cmd files which are inside the folder, then i execute recovery manager it starts !! and i just made recovery media it runs all 3 steps i.e Prepare , copy image file and varify disk all three steps are done without a single error !!
now should i recover it from this flash drive ??
if there will any error so that would i also lost my current state of windows ??
11-04-2016 07:30 AM - edited 11-04-2016 07:31 AM
Somehow you beat the odds and it works. I would say you can use that media to recover your laptop. If it were mine I might try it on a different hard drive first just to be sure, but I think that is being very cautious. If the recovery program verified the recovery image you should be fine.
The recovery will completely wipe the hard drive so you will lose anything on there now.