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HP Recommended


Pavilion g7-2010nr
Microsoft Windows 10 (32-bit)

I purchased my HP Pavilion g7-2010nr aproximately 3 years ago and the internal fan simply stopped working and alone with it fried my hard drive to the "point of no return" of stored info. I knew that laptops have short lift spans, but specifically bought HP thinking it had the reputation of quality. This laptop was not used but for in the evenings playing games like solitaire and alpha-Betty and to do online banking/bill pay. I do not understand why this happened so soon and am extremely upset about the loss of files, like my pictures, since I did not have them backed-up yet.....didn't think I had any worries yet.  Is this the usual life span of a HP laptop?


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HP Recommended




I am sorry you lost all your data.

Regardless of why it happened, losing your important files and all your work is very sad.


There are two kinds of people who use computers:

  • People who have lost data
  • People who will lose data


Backups help keep the people in both groups from losing all their data.



If the notebook simply failed and shut down due to overheating once or twice, the data on the disk may be OK-Fine.  Take the notebook to a qualified repair house and ask if the data can be saved.  If the notebook appears toasted and you want that data back, take the computer to a qualified tech and ask anyway.  Can't hurt to ask.  If the first tech says "Cannot do it" - take the computer to a forensic data retrieval specialist -- this option can be very expensive and may work.




Three years is an extraordinary amount of time to let pass without having made backups of your important data.  It is inconceivable, really, to never make backups of your most important data when one considers all that can go wrong:  disk failure, dropping the device (causing disk failure), components that overheat, come loose, disconnect, theft of the unit, drowning the computer in water, leaving the computer in a hot car, a frozen car, having the unit stepped on...


Any vendor computer can fail - at any time, for a multitude of reasons, some of which are accidental, others having to do with long term use, lack of maintenance, fire, water, tiny imperfections in the original build...


Notebooks and Desktops that depend on internal fans for cooling must be kept clean of dirt, dust, and debris to help the fan system last as long as possible.   The notebook must be kept elevated to provide air circulation to the fan intake vents.  For example, if the notebook air intake vents are on the bottom of the notebook, do not run the notebook on your lap, on a pile of clothes, on a completely flat surface -- the notebook will overheat without adequate cool air for the vents.


Over time, the "thermal paste" used to help keep the cpu cool can crack and even come loose.  If left unattended, the cooling system will fail.


In most cases, if the computer overheats, the system should shut itself down to prevent damage to the components.  Modern systems dislike high heat and will shut down to avoid it.


None of this guarantees the notebook / desktop will not fail -- the only defence you have when using any computing device is to keep your data backed up to a location OTHER than on the computer where the data resides originally.


Your question:

 Is this the usual life span of a HP laptop?



Computer lifespan, any brand, depends on the computer, the circumstances, the maintenance, any neglect, storage...  Computer may last 2 days and need repair -- or the computer may last eight to ten years and keep going.  I have had both experiences.


The Lesson:

Regardless of computer manufacturer > As soon as you have something on the computer (or any other computing device) you do not want to lose, back up that data to another location.


A single copy of a data, any data, is NOT a backup. 






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