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07-18-2009 08:43 PM
I have a dv6-1030us computer and it seems since I installed Vista Service Pack 2 the built in webcam works intermittently. (I noticed the problem too long after I installed SP2, so I have no easy route back to SP1) Most of the time it simply doesn't work; when you open the HP MediaSmart webcam program, your hear the sound of a usb device unplugging and get an alert that the "Connection to the video device was lost". If you check device manager the webcam still shows up as there and I don't see anything else missing.
Occasionally - and I have not been able to reproduce a chain of actions that are repeatable to help solve the problem - the camera does work. Probably less than 5% of the time. I have called customer service and they said other people are reporting a similar problem, but I have yet to see anyone post. I am wondering if I simply have a hardware failure with the camera. I have updated all drivers and have the latest bios version f.24. Any suggestions?
08-18-2009 01:32 PM
07-11-2011 05:41 PM
I too have the same exact problem. I think this may be a very common problem.
Has HP gotten back to you. If anyone figures out the fix to this issue, I would like to know. I hate to have something that doesn't work.
Great post. I hope we get some answers.
07-12-2011 03:58 PM
I've had this laptop for two years without a webcam problem. Upgraded from Vista to Windows 7. My webcam stopped working. If I go into HP MediaSmart Webcam it shows an image for a few seconds and then it loses its connection. I can't get it to work in the latest version of Skype anymore. It's not even an option to choose from. The only option is a Cyberlink webcam filter that I've never noticed as an option before. Any suggestions?