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muzicman82
Level 2
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Message 1 of 11
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dv6000 - "This PC is not supported by the System Recovery Discs"

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Hello folks,

 

I have recently bought an HP dv6324us laptop, which needed a new motherboard. I ordered and replaced it with the exact same part number.

 

Now, it boots and works perfectly fine. I went and made the System Recovery DVDs, and when I boot to Disc 1, I get the error: "This PC is not supported by the System Recovery Discs".

 

Any ideas what this means? I made the Recovery DVD right off of the hard drive.

 

Grrr!

 

Let me know what to do.

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Adamtech
Level 8
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Message 2 of 11
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This means that the new motherboard is not tattooed for your system. You would most likely need to take the unit to a local HP Authorized Service Provider to have the motherboard tattooed.

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Sahil_jain
New member
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Message 3 of 11
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Thanks Adamtech.
I had taken my laptop to  local HP Authorised Service Centre and they could not figure it out, themselves. I really doubt if they would be knowing the term getting motherboard 'Tattooed'. Any other term its known by? And is How long does this process take?
Thanks a Bunch,

@Adamtech wrote:
This means that the new motherboard is not tattooed for your system. You would most likely need to take the unit to a local HP Authorized Service Provider to have the motherboard tattooed.
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Rakhmad
Level 9
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Message 4 of 11
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You need to change the serial number and product name match to the casing sticker.

______

Pavilion DV2922TX, XP-SP3 32bit, Intel T5750 2.0Ghz, Nvidia Geforce 8400M GS with 128MB, 4GB 667 DDR2, 250GB HDD
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Sahil_jain
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Message 5 of 11
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Thanks Rakhmad!

 

This has to be done using the Utility meant for this or can be done without it too, in BIOS?

Sorry, if thats a silly question. 

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Rakhmad
Level 9
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Message 6 of 11
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It has to be done using HP tools. A small program that run in DOS environment to write that info to EPROM/BIOS.

______

Pavilion DV2922TX, XP-SP3 32bit, Intel T5750 2.0Ghz, Nvidia Geforce 8400M GS with 128MB, 4GB 667 DDR2, 250GB HDD
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Sahil_jain
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Message 7 of 11
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Thanks a tonne Rakhmad. You have been very helpful. 

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Carlitox23
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Message 8 of 11
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How can I get the HP tools please?

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tieronetech
Level 3
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Message 9 of 11
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HP does not make the DMI tool that is used to tattoo the board available to the general public. You need to go to a good local technician or an authorized HP shop.

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edbergjun
Level 6
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Message 10 of 11
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hi all, 

 

download this pdf file and it will answer everything,

 

http://rapidshare.com/files/401215959/Tattoo_DMI_Utility_Instructions_v5.pdf.html

 

 

 

 

say thanks by clicking the star

 

click accept as solution if my reply solved your problem

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