encountered unexpected error when going to factory reset

[aywycurry]

i purchased this laptop from a friend, and wanted to factory reset it.

when i did this i got this screen

" the computer restarted unexpectedley or encountered an unexpected error. windows installation caannot proceed. to install Windows, click  "OK
 to restart the computer and then restart installation"

i have done this numerous times and it keeps coming back to this screen.

this laptop didnt come w. a cd disc drive and no disc.

how do i get this working again?

thanks

amy

[MechPilot]

Hello @aywycurry,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that while attempting a factory recovery, your computer has given you an error message stating that it cannot proceed. I would be happy to assist you!

To successfully recover your operating system, I recommend following the steps in this document on Troubleshooting HP System Recovery Problems (Windows 😎. 

Please re-post with the results of your troubleshooting, and I look forward to your reply!

Regards