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djfaneighty8 Student
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envy dv7-7243nr case broken

envy dv7-7243nr
Microsoft Windows 8.1 (64-bit)

I have a dv7-7243nr that recently has the common "broken case caused by the left hinge" issue. The left side of the case  has broken apart and barely holds the screen up without breaking more. I have read that this is a very common problem. I tried to contact HP, but since it is out of warrent, they want to charge me to talk to someone about this. I feel if this is such a common issue, why should I have to pay for a phone call, or a replacement case?

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Retired Duane_D
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envy dv7-7243nr case broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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