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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-30-2015 01:04 PM

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Same issue here... I upgraded my HP Touchsmart laptop with no problems... but the envy x2 , as others have stated, showed no issue when the initial windows upgrade icon appeared, however now that it's time to upgrade, it wont let me due to the Intel Graphics Media Accelerator... I have searched everywhere for information on what to do ... found nothing yet. HP folks .. HELP !
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‎07-30-2015 11:56 PM - edited ‎07-30-2015 11:57 PM

HP Recommended

FWIW, I've been running Windows 10 on my Envy x2 for a couple of weeks now (starting with Insider build 10240). Assuming you have a valid install of Windows 8.1 and the most current (9.14.3.1177) GMA driver, you should be able to just grab the Windows 10 Media Creation Tool from the following link and let it upgrade your system:

 

www.microsoft.com/en-us/software-download/windows10

 

Note: Windows 10 runs quite well on the Envy x2 - certainly no worse than Windows 8.1, and in some cases seems a bit snappier. That said, there ARE issues with the GMA drivers under Windows 10. Nothing catastrophic, just minor window painting issues with some of the newer built-in apps (Edge, Store, etc.).  Certainly not on the level of the BSOD or constant driver crashing issues I saw when moving from Windows 8 to 8.1.

 

Hopefully Microsoft/Intel/HP will get their act together and release an updated GMA driver. Because from what I can tell from running it for a while now, none of the other chipset drivers need to be updated. All of the core functions - wifi, touchscreen, camera, etc. - work flawlessly. It's just those minor issues with GMA which don't significantly impair the overall user experience.

 

RCK

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‎07-31-2015 08:14 AM

HP Recommended

Thank´s for the info, now we are running windows 10 without any problem   

\\ Rolf

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‎07-31-2015 08:51 AM

HP Recommended

Excellent! Glad I could help! Now let's hope HP is listening and gives us an updated GMA driver so we can fully enjoy the benefits of Windows 10. 🙂

 

RCK

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‎07-31-2015 06:16 PM

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I went to that link and downloaded the creation tool. Told it to update my pc and selected the 32 bit version. It downloaded and then verified and then disappeared. I did it twice with the same results. How do I install the download?

I know you can download it onto a flash drive, but then you need a product key, which we don't have since this is the free upgrade.
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‎07-31-2015 07:12 PM

HP Recommended

Use the option to create a flash drive image, then run Setup.exe from the flash drive and go from there. Or use the ISO option, mount it in Windows, then run Setup.exe from there. Lots of options, all of which will allow you to complete the upgrade.

 

RCK

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‎07-31-2015 07:16 PM

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I also tried this but it didn't work for me. I downloaded the tool, ran as administrator and was then presented with options and selected "upgrade now" and clicked on next. After a minute it presented a new blue background screen containing the the following words "Something happened". In fact they were there twice in large in small font.

 

Not so useful message and the only selection was close.

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‎07-31-2015 07:23 PM

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I noticed it says this problem is solved but it is only solved for those that spent the extra $100 to buy the product key for their windows version.   Those that did not are still stuck not being able to upgrade their product.   The graphics driver needs to be updated to be compatible with Windows 10 for this problem to actually be solved.

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‎07-31-2015 07:31 PM

HP Recommended

Here's my recommended procedure to pretty much guarantee a working installation of Windows 10 on the Envy x2:

 

1. Do a clean install of Windows 8.1, including all of the currently available drivers from HP.com.

 

2. Download and install the Intel GMA 9.4.13.1177 driver to update the graphics. This version has better compatibility with Windows 10 and will carry over through the installation of Windows 10 (the current HP version 9.14.3.1168 gets uninstalled, in my experience).

 

You can grab it from (ironically) the Lenovo web site at the following link:

 

http://support.lenovo.com/us/en/downloads/ds039879

 

3. Download the Media Creation Tool and use it to create either an ISO image or a bootable USB drive. Do NOT use the "Upgrade Now" option.

 

4. With the above in place - clean install, up-to-date Windows 8.1 drivers, and a local copy of the install files (ISO or USB) - you should be able to run Setup.exe and simply allow it to upgrade your system.

 

The above is the most surfire way I've found to get Windows 10 onto the x2.

 

RCK

 

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‎07-31-2015 07:34 PM - edited ‎07-31-2015 07:36 PM

HP Recommended

"I noticed it says this problem is solved but it is only solved for those that spent the extra $100 to buy the product key for their windows version.   Those that did not are still stuck not being able to upgrade their product.   The graphics driver needs to be updated to be compatible with Windows 10 for this problem to actually be solved."

 

Simply not true. I haven't spent a dime on Windows 10 licenses. If you follow the steps I've outlined above you will be able to upgrade to Windows 10 using nothing but your existing Windows 8 OEM key (which is already registered with Microsoft by virtue of you owning an Envy x2).

 

RCK

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