About a year ago I gave this computer to my son who was about to start school, now that i have it it is filled with viruses and i cant remember the administrators password. the email i have registered to the computer is no longer available, is there a way for me to factory reset my computer?
How about identifying the notebook and its installed operating system for a start.
Did you or your son create recovery media?
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For laptops, use the Fn+Esc keystroke while logged into Windows to find the product number
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