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papaike Student
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factory reset

Loading Win 10 and stuck on load

 

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HP Recommended

factory reset

papaike

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems loading Win10 and wanted to help -- but need more information.

 

Are you trying to install Win10 and it's stuck in the installation  process?

 

Or, did you alread install it, and now upon reboot, it's stuck?

 

Also, if this was a Win10 Upgrade, what was the version of the prior OS?

 

And, please follow these instructions to obtain the detailed produce number, as we need that information to provide detailed assistance: Finding Your HP Product Model Number | HP® Customer Support

 

We can proceed once you provide the information.

Thanks

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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