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58kev Honor Student
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factory reset

presario cq61

hiya trying to factory reset a 2nd hand mackine but when i start the processb keep getting a message saying i m running on battery power and need to be connected to a 240v mains system even tho its all plugged in to the mains anyone got any ideas plz

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factory reset

Hi @58kev

 

Welcome to the HP Forums! 

 

I understand that you having trouble doing a factory reset with your HP Notebook. I am happy to help! 

 

Please try the steps in this guide, Troubleshooting HP System Recovery Problems (Windows 7)

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope this guide is helpful! :)

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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