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maddie_z7 Tutor
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Message 1 of 7
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fan speed issue

envy ea001nx touch
Microsoft Windows 10 (64-bit)

i have the latest BIOS update wich is F36 and i still have the issue from the time i bought this laptop win 8.1 to win 10 all up todate 

the problem is exisit and every time i upgarding the BIOS software i didnt see the problem has fixed !!

 

the prblem in short that i cant hear the fan loud or maximum speed when i play game when the CPU Tem reach 80c the Fan did not reach the maximum speed (with that said CPU must not reach higher than 70c ) even though my FAN did not work properly )that i heared before every time i tried to update the BIOS ican heare it extreamly load and clear  .

 

please HP this is supper proiority and must be fixed as soon as possible i cant play any game at this moment because of lack of speed in the fan to cool dowen the cpu .

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HP Support Agent
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fan speed issue

Hi @maddie_z7,

 

Good Day! :) Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community. I read your post about fan issues on your computer.  It will be a delight to work with you. :)

 

 Awesome job on diagnosing the issue correctly and performing smart troubleshooting  before posting your question on HP forums. Kudos to you on that score. :) It is a privilege to work with tech-savvy and technically competent customers like you and we greatly value your business with HP. It is a genuine pleasure to share this platform with you. :)

 

It certainly looks like a hardware issue with the unit. Please perform a hard reset from this link: http://support.hp.com/us-en/document/c01684768  Then please check this link out for further assistance: http://support.hp.com/us-en/document/c01657439 and please run complete system diagnostics as well.

 

Please make a  note of any failure code that may show up for a failed component. If this does not fix the issue, please contact HP phone support to get the unit serviced. If the unit is under warranty, repair services should be covered by the manufacturer’s warranty. You could look up the unit’s warranty by visiting this link: http://support.hp.com/gb-en/checkwarranty/  and select the country of purchase and follow the on-screen instructions.

 

Link to visit HP phone support: http://hp.com/contacthp Please select the country of purchase and follow the on-screen instructions.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll be there to assist you.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)

Take care now and have a splendid week ahead. :)

DavidSMP
I am an HP Employee

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maddie_z7 Tutor
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Message 3 of 7
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fan speed issue

you get it wrong .

my fan did not work in full speed while im having and over heating up to 80c 

wich make me sure the problem is from the BIOS it self 

the fan did not perform cooling when the system need to .

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HP Support Agent
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Message 4 of 7
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fan speed issue

Hi @maddie_z7,

 

I understand the overheating and fan issues. It is not working correctly and the issue could be with the fan, or the heatsink or the thermal assembly. Please run the diagnostics at least the component tests to double check.The fan does not seem to be spinning correctly which is the cause for overheating. The fan  does not seem to be working correctly to dissipate and reduce heat.

 

I request you to contact HP phone support to get the situation corrected if the document sent does not fix the issue.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy Please reach out for any issues and I'll be there to assist you.

 

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

Take care now and have a splendid week ahead. Smiley Happy

DavidSMP
I am an HP Employee

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HP Support Agent
HP Support Agent
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Message 5 of 7
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fan speed issue

Hi @maddie_z7,

 

Please keep me informed about what happened. Take care and have a great weekend. :)

DavidSMP
I am an HP Employee

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maddie_z7 Tutor
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Message 6 of 7
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fan speed issue

i did what you tell me to do but it dont solve the problem my FAN still didnt work in full speed :(

there is no way fan part is on dammage since i can heare the full speed the last time i update the BIOS . 

its HP BIOS the prblem 100% . 

i need you to help me to contact them for this issue and get it fixed .

please understand :

im tired of find a way to fix the problem and each time i found one lead me to nothing . and here im still walking in circle with no solution because the problem did not taked searsly and there is no update for the BIOS since long time back to Aug 12-2016  .

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HP Support Agent
HP Support Agent
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Message 7 of 7
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fan speed issue

Hi @maddie_z7,

 

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

 

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help

 

DavidSMP
I am an HP Employee

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