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06-24-2014 11:18 AM
Envy 15 TS j-063cl laptop
Windows 8.1 update 1 (shipped with win 8.0)
Sporadically, the blinking light on the figerprint reader would stop working. Once the light was not working the reader itself would not work.
This happened last night.
I rebooted the computer and the reader was not blinking, but Windows was receiving bad data from the device because Windows kept registering an incorrect read.
Full power off and battery removal did not change the situation. I then entered in to the BIOS settings hoping that there would be some control in there or a diagnostic function. There is not.
After it booted again, it must have done a full boot (rather than quick boot) and the reader worked, but the light did not.
I started a tech support session with HP. The tech uninstalled SimplePass and removed the fingerprint reader from the device list in the device manager. He updated by system BIOS (F.56) and installed the new SimplePass and hardware driver. (SimplePass Version 8.00.57, Fingerprint driver Version 18.104.22.168)
While it now reads my fingerprints, the light still does not work.
Also, the fingerprints do not appear to be registered with Windows itself, but rather with the SimplePass software.
Now when I see the lock screen, there is a big ugly SimplePass window imposed on it in the upper left region.
Is there a way to make the light work again?
Is there a way to register the prints directly with Windows and/or get rid of the garish white window on the lock screen?
06-25-2014 02:35 PM - last edited on 03-07-2017 11:39 AM by OscarFuentes
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I grasp you were having an issue with the fingerprint reader. You contacted HP support and the updated the bios and updated the driver and the software. The fingerprint reader now works but the light does not come on.
The fingerprints do not appear to be registered with Windows itself, but rather with the SimplePass software.
On the lock screen you see a Simplepass windows superimposed in the upper left corner.
Have you tried the built in troubleshooter in Windows 8?
I would run a hardware test just to rule that possibility out. Testing for Hardware Failures (Windows 8)
If the issue persist, I suggest contacting HP support again.
Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.