Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
peter-harrison Honor Student
Honor Student
2 1 0 0
Message 1 of 4
147
Flag Post
HP Recommended

fingerprint scanner not working

HP Envy 17
Microsoft Windows 8.1 (64-bit)

When I try to use the fingerprint scanner, I get the message, "The device is not connected to the computer. Please insert the authentication device and cancel the current operation"

0 Kudos
3 REPLIES 3
Regents Professor
Regents Professor
4162 4158 561 1251
Message 2 of 4
128
Flag Post
HP Recommended

fingerprint scanner not working

Dear Customer,

 

Please go to DEVICE MANAGER and check if there is BIOMETRIC - Validity Sensor.

 

Also go to BIOS and restore defaults and see it works.

1. Please "Turn OFF" the Notebook

2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu

3. Now here, Please select the BIOS option [F10]

4. Load Defaults. Save and Exit

 

Provide the Exact model and Product number of your unit.

Please post back with the result

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

0 Kudos
peter-harrison Honor Student
Honor Student
2 1 0 0
Message 3 of 4
117
Flag Post
HP Recommended

fingerprint scanner not working

Thanks for your help. How do I find BIOS? I've searched for it and nothing comes up.

Peter

0 Kudos
Regents Professor
Regents Professor
4162 4158 561 1251
Message 4 of 4
115
Flag Post
HP Recommended

fingerprint scanner not working

 Provide the Exact model and Product number of your unit.

 

 

Were you able to go device manager and locate BIOMETRIC.

 

Accessing BIOS :

Steps:

1. Please "Turn OFF" the Notebook

2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu

3. Now here, Please select the BIOS option [F10]

4. Load Defaults. Save and Exit

 

 

 

Please post back!!

 

Thank You,

GBL84

I am not an HP Employee

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation