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Cherry7774 Student
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frozen touchpad and screen goes blank

My laptop is having spells of the cursor being frozen and the while screen going blank sometimes and starting up again. This happens while I'm working and then when it starts up again, all the windows are not available. I tried switch in it on and off and even taking the battery out, and starting again. What else should I do?
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HP Support Agent
HP Support Agent
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frozen touchpad and screen goes blank

 

Hi @Cherry7774,

 


Welcome to the HP Forums!

 

I read from your posts that you are having an issue with your HP Notebook and the cursor not working correctly. Here is a document on how to troubleshoot the Touchpad sensitivities.

You might need to check if there are some Windows Updates that are needed.

 

 

Please let me know how this goes.

 

Please click the Thumbs up below to thank me for my efforts!

 

Thanks.

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