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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2012 04:19 PM

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My sons K-12 supplied homeschooled HP Notebook quit working. It is not loading Windows 7 OS. It is giving a Hard Disk 1 Fault and Hard Disk 1 quick (303) code.

Along with a start up fail.

 

Does this mean the hard drive is toast? And he needs a new notebook?

please advise.

Thank You

16 REPLIES 16

‎03-05-2012 05:26 PM - last edited on ‎04-18-2016 04:29 PM by HP Administrator

HP Recommended

Hi,

 

Yes, the HDD has gone bad and you will have to replace the HDD.

I would also suggest you to run the startup test by tapping F2 as soon as you power on the system.

More details about the test http://support.hp.com/us-en/document/c01443317

 

Details on Troubleshooting http://support.hp.com/us-en/document/c01443371

 

You can buy one from a local store or also from  http://partsurfer.hp.com (by using the product # of your notebook)

Although I am an HP employee, I am speaking for myself and not for HP.
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‎03-05-2012 11:28 PM

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Thank You Mahadev, I did do the Start up test. That is how I got the code and faults. I have a new one coming and should be here in a week. My understanding the Notebook was new and still under warranty? We only had it for 6 months. And it belonged to the school. So no biggie. They are just going to replace it. But thanks for the information and time to respond to my post.

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‎05-23-2012 04:48 PM

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have the same issue....bought machine from wholesale warehouse fully loaded...the microsoft product key is on the bottom but I did not receive a recovery disk and the machine is 18 months old...what can i do to get the hdd installed and loaded with the o/s windows 7?

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‎05-23-2012 07:36 PM - last edited on ‎05-14-2015 02:41 PM by Retired

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Hi,

 

Recovery disc are not shipped with the notebook, but however HP provides an option to create a recovery disc when the sytsem is working fine.

 

Now that the HDD has failed you will have to purchase a set of recovery disc from HP assuming that the system is out of warranty. The below link has info to order the RCD.

http://support.hp.com/us-en/document/bph07143

 

Although I am an HP employee, I am speaking for myself and not for HP.
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‎01-04-2013 01:18 AM - last edited on ‎01-04-2013 06:37 AM by Retired

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My notebook model;hp pavilion g6 notebook pc
product no; A3s53EA#A2N
serial no;   [Personal Information Removed] is hard disk error what can i do

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‎01-08-2013 02:12 PM

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If you are getting the message that the hard drive has failed, then it will need to be replaced.

You can try running the hard drive test in BIOS to confirm (should be in a storage or diagnostics menu).

I recommend using a hard drive that is at least the same size or larger in capacity.

If you do not have recovery disks or a full copy of Windows to install, then you will need to order a set from HP.

The product number did not list anything for me. Could you provide the full model name (g6-xxxx)?
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‎02-25-2013 09:12 AM

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I have the same problem for the ho Presario hq 57 229wm
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‎02-25-2013 09:18 AM

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Product # LW437UA#ABA
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‎02-25-2013 03:30 PM - edited ‎02-25-2013 04:08 PM

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@ggtops with the product # LW437UA#ABA I was able to find the HDD that was shipped with the notebook was a 250 GB (5400RPM).

 "hard disk 1 quick" (303) is a general error message that indicates that the HDD has to be replaced.

If your system is covered under warranty with HP then contact tech support so they can replace it for you.

 

If not covered under warranty then can order the HDD and recovery disc from HP.

 

To purchase HDD online you can visit www.partsurfer.hp.com and use the product # to search for compatable HDD for your notebook.

 

Although I am an HP employee, I am speaking for myself and not for HP.
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