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Mukeshekma
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Message 1 of 2
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HP Recommended

hard-disk crashed

Pavilion G4-1117TU
Microsoft Windows 7 (64-bit)

Dear Sir,

 

My notebook G4-1117TU hard disk has been crashed and i am replaced it but i am unable to get my window operating system 7 please guide me to shorout the problem.

 

With regards

mukesh kumar

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Message 2 of 2
140
Flag Post
HP Recommended

hard-disk crashed

mukeshekma

 

Hello;

Allow me to welcome you to the HP forums!

To "get" Win7 back on your laptop, you would need touse something known as HP Recovery Media.

 

This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Note on archived topics.

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