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05-10-2016 04:48 PM - last edited on 05-11-2016 11:13 AM by kevin-t
May need to replace heatsink. PC is doing thermal shutdown message when I turn it back on after I see that my computer has shutdown on it's own. I have the FAN part number 686901-001, and the processor part number I believe is: 683046-001, but when I go to find the heatsink part number, it asks if I have AMD processor and a graphics subsystem with discrete memory or UMA memory and truth be told, I don't know the answer. Don't want to get the wrong part for replacement of the heatsink if that is even necessary. It just may be the fan, but want to have all my ducks in a row before I proceed. Can someone please help? I tried to twitter it, but my twitter account has been compromised and thought this would be the best next way to get help. Thank you in advance..... Anxious IT person....
05-11-2016 11:23 AM
Thank you for visiting the HP Support Forums and Welcome.
I have looked into your issue about your HP ENVY m6-1205dx Notebook and concerns with what replacement parts to use. Your system has a 2.3GHz up to 3.2GHz AMD Quad-Core A10-4600M Accelerated Processor and AMD Radeon HD 7660G Discrete-Class graphics. Here is a listing to you product page, if you need it.
Please let me know how this goes.
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05-12-2016 03:42 PM
I need the part numbers for the heatsink and fan please.... Can someone confirm what the part numbers are? Thank you. The link given I already was able to identify.... I appreciate the confirmation on that, but I need the specific part numbers for the fan and the heatsink, so that I can order accordingly and get this computer to work. It is getting worse and keeps shutting down. Can't afford to be without. Thank you......
05-12-2016 04:57 PM - edited 05-12-2016 04:59 PM
You have AMD Radeon HD 7660G Discrete-Class graphics which is not discrete but UMA so you need this heat-sink:
For use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory 687230-001
All models use the same fan:
Fan (includes cable) 686901-001
The problem is not likely to be the heatsink since it is a piece of metal plates and tubes and not prone to failure (if the tubes are not kinked or vent fins bent), but not too expensive and if you really feel the need you can replace it. Do reseat it and use good thermal compound properly applied if you are not going to replace it.
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