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help, my laptop wont load
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Message 11 of 21 (294 Views)

Re: help, my laptop wont load

Are you sure that is the entire code? Normally, the codes are 4 sets of 6 characters, not 3 sets. Please double-check, since this code isn't bringing up anything.

 

Mario

I worked on behalf of HP.
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Member Since: ‎04-17-2014
Message 12 of 21 (290 Views)

Re: help, my laptop wont load

UC07K9-61W573J-QFP1CO5-G01E03

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Message 13 of 21 (284 Views)

Re: help, my laptop wont load

Thanks for the response. I corrected the error code and I found a match. The entire computer should be serviced, as it has multiple unconfirmed hardware errors.

 

Mario

I worked on behalf of HP.
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Posts: 11
Member Since: ‎04-17-2014
Message 14 of 21 (281 Views)

Re: help, my laptop wont load

Thank you, what does the service involve? 

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Message 15 of 21 (279 Views)

Re: help, my laptop wont load

They will check the computer and repair/ replace any broken or faulty parts. They may also reinstall the operating system, so make sure you back everything up.

 

Mario

I worked on behalf of HP.
Tutor
Posts: 11
Member Since: ‎04-17-2014
Message 16 of 21 (273 Views)

Re: help, my laptop wont load

how much does the service cost? will i have to seng my latop away, it has sensitive information, 

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Message 17 of 21 (271 Views)

Re: help, my laptop wont load

If the computer is in warranty, the service will be free. If not, it depends on what has to be done to the computer. You should backup all of your data because the operating system could be reinstalled.

 

Mario

I worked on behalf of HP.
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Posts: 11
Member Since: ‎04-17-2014
Message 18 of 21 (266 Views)

Re: help, my laptop wont load

How long do you reckon my laptop will last if I used a sub or wireless keyboard. My warranty ran out last month, I've been looking at replacement keyboards, hence I've never upgraded a laptop. I've done desktops. 

 

 

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Message 19 of 21 (263 Views)

Re: help, my laptop wont load

I have no doubt it will last longer, since the keyboard is a primary issue. However, there are other potential issues that could arise in the future.

 

Mario

I worked on behalf of HP.
Tutor
Posts: 11
Member Since: ‎04-17-2014
Message 20 of 21 (252 Views)

Re: help, my laptop wont load

Hi,  I am thinking of updating my old xp laptop to Windows 7 however Microsoft has moved onto Windows8, I am still considering what to do, due to cost, I've seen replacement keyboard however should I.update my up to windows 8 or wait till next year for Windows 9

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