Look at the base/rear/side of the notebook/pc at the barcoded sticker.
Post items numbered 1 and 2 on the following image. Your barcode may be slightly different but will still have the important imformation needed for us to help you.
###Do not post the serial number as it is personal information.###
Post the installed operating system version ( and whether it is 32 or 64-bit ) and whether the CPU is an AMD or Intel product
Not posting all of the information as requested will delay our responses and slow troubleshooting of the issue that led you to author a thread.
I am not an HP Employee. Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue. You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the
For laptops, use the Fn+Esc keystroke while logged into Windows to find the product number
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