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07-11-2016 05:04 AM
i can not work my wirelesss radio. i cant install itunes. i cant even activate my fingerprint reader for years. my card reader is gone. so i want this suggestion badly.
07-11-2016 08:16 AM - edited 07-11-2016 08:17 AM
Allow me to welcome you to the HP forums!
In answer to your question, without recovery media -- you can't! A System Restore point does not reset your PC to its original settings, instead, it only returns the OS to an earlier date based on saved Windows Updates.
Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.
Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This could be an oversight by HP, or it could also mean that HP no longer stocks the recovery media for your PC. They no long stock recovery media for the older PCs.
You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
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I am a volunteer and I do not work for, nor represent, HP