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07-29-2016 12:23 AM
Please help me.......I had formatted my original operating system (windows 8.1) and also my HDD and now i lost my old os and now i hav installed pirated windows 7 with legacy boot order....WHAT SHOULD I DO TO RECOVER MY ORIGINAL OS 8.1?
I ALSO TRIED THROUGH RECOVERY MANAGER IN BOOT MODE BUT ITS NOT OPENING...PLEASE HELP ME ...ANYONE...
07-29-2016 04:32 AM - last edited on 03-16-2017 10:10 AM by OscarFuentes
When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number.
Please use the HP Recovery Media you created when you first setup your computer. If you didn't created the HP Recovery Media, please contact HP Customer Support in your region/area.
If you have any further questions, please don't hesitate to ask.
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HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520
08-05-2016 12:03 PM
You will need a recovery media for your model.
If you have not created a recovery media before, you may order one from HP.
I work on behalf of HP
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